Unified Communication as a Service (UCaaS)... past, present, and the future.
- Telephony - Voice over IP (VoIP), persistent messaging, single point of contact, video conferencing.
- Microsoft Teams, RingCentral, Zoom are all moving towards unified messaging.
- the changes & software updates around video conferencing this year are staggering due to pandemic and work from home.
MDM and BYOD
- MDM - mobile device management or "fleet" management
- Licensing, age, the security of all your devices, could include iPhones as well as Apple TV's
- Becoming a necessity for every organization.
- BYOD - bring your own device
- New devices — out-of-the-box can auto-enroll into MDM & Office 365.
- Enrollment out-of-the-box has greatly improved since the introduction of Catalina.
- A recent breach with FireEye and Solar Winds incident.
- Always TRUST, but VERIFY.
- Use 2-Factor and a password manager.