Audio issues during a meeting — you can't hear them, or they can't hear you — are frustrating. If you're experiencing issues, check these settings in RingCentral
- First, ensure your headphones are connected to your Mac (especially if they are bluetooth wireless):
- You can open RingCentral Preference and scroll down to Audio Settings and Video Settings to check everything prior to a meeting, but in my experience, you may need to check things again once the meeting starts. You can do this by clicking the up arrow just to the right of the microphone icon in the lower left of the meeting screen.
- Next, from the RingCentral Settings window with Audio selected, it's important to check that the audio sources selected for both Speaker and Microphones are the ones you want. Also, ensure the Output Volume and Input Volume sliders are far enough to the right for people to hear you, and for you to hear them. (Sometime I find these slid all the way to the left — muted!) I also uncheck (disable) Automatically adjust microphone settings, but if if having it checked works for you, go with it.
- STILL NOT WORKING? If all your settings look good but issues remain, try selecting another audio source and returning to the one you want (essentially forcing RingCentral to toggle your audio source on and off), or restart RingCentral and check everything again.
TIP: Standardizing on one device throughout the day to minimize changing the audio settings can really help. I do everything on my Mac... you can receive and make phone calls, video meetings, instant messages, SMS texts, faxes, and share files — all within the RingCentral app!