SupportMenu 3 (macOS) - Version History

Where can I download the latest version of SupportMenu?

• All Forget Computers Pro Support and Robot Cloud customers will receive the newest SupportMenu automatically.
• If you purchased from Apple's Mac App Store, then update via the App Store app on your Mac.
• If you purchased a standalone version of SupportMenu then we'll send you the latest version, or simply send us a request.

3.0.5.1978 - Sep 2015

FINALLY squashed a few nasty bugs that snuck into early versions of 3.0.5. Thank you all for your patience!

• Resolved an issue that would prevent tickets from loading for a newly created account.
• Resolved an issue that would prevent SupportMenu from making changes to the Apple Keychain on the first launch.
• Resolved an issue that would prevent SupportMenu from communicating with Zendesk, if a Zendesk browser window was open and authenticated (logged-in).

3.0.5 - July 2015

Known issue in this version: A bug that in some instances prevents SupportMenu from viewing or updating tickets while the end-user is logged into Zendesk using a browser.

NOTE: We discovered a bug in SupportMenu 3.0.5.1840 whereby cookies in a browser become blocked in OS X 10.8 and 10.9. SupportMenu 3.0.5.1845 resolves this issue.

• Improved UI for submitting a new request.
• Pasting of text will always result in plain text (no rich text) to avoid unexpected results when creating or updating a ticket.
• In Links, we’ve clarified how “Display Title in Large text” works.
• Improved default Zendesk logo for any Links to zendesk.com. (You must recreate the Link to pull down the new logo.)
• Added Dutch localization!

3.0.4 - May 2015

• Fixed an issue where deleted Zendesk accounts would not be removed until the application was relaunched.
• Fixed an issue where Tools and Options would not expand properly.
  Added a "Launch SupportMenu At Login" checkbox in Preferences.
• Fixed a bug where rich text could be pasted into SupportMenu.
• Zendesk ticket checking has been reduced from 15 minutes to 5 minutes based on feedback from users.

3.0.3 - March 2015

Fixed an issue where the open panel may not appear to select a Tool.

3.0.2

• Points to a new URL for information about Dashboard.
• Fixed an issue where Tools and Options may not automatically expand.
• URL Field for Support Options is now disabled when using the large text option to help avoid some confusion.
• Fixed an issue where the SupportMenu icon may not be visible on some 10.9 and 10.8 systems.

3.0.1

• Fixed an issue where preferences might not be correctly setup on a new installation.
• The SupportMenu icon now displays properly (white) when Yosemite's dark menu bar is enabled.