<p><span style="line-height: normal;">Central to our <a href="http://www.forgetcomputers.com/support.php" target="_blank" title="Forget Computers Pro Support Packages">Pro Support</a> service is our Support Desk — a single point of contact to turn to for timely help with technical needs.</span></p>
<p style="margin: 0.0px 0.0px 6.0px 0.0px; line-height: 16.0px; font: 12.0px Arial; color: #333333;"><span style="letter-spacing: 0.0px;">It can be difficult for new or potential clients to understand the benefit of our Support Desk and when it’s appropriate to <a href="http://www.forgetcomputers.com/contact.php" target="_blank" title="Forget Computers Contact Page">contact us.</a></span></p>
<p style="margin: 0.0px 0.0px 6.0px 0.0px; line-height: 16.0px; font: 12.0px Arial; color: #333333;"><span style="letter-spacing: 0.0px;">If you think of Forget Computers as your dedicated technology team, ready to help with ALL your technology needs, then you’ll begin to understand that</span> <span class="highlight" style="background-color: #e1fbc1;"><span style="font-weight: normal;">it’s appropriate, even encouraged, to contact us when you have a question, need help, or feel frustrated with technology</span> <span style="font-weight: normal;">(but please don’t take the frustration out on us, we’re here to help). </span></span></p>
<p style="margin: 0.0px 0.0px 6.0px 0.0px; line-height: 16.0px; font: 12.0px Arial;"><span style="letter-spacing: 0.0px color;">S</span><span style="letter-spacing: 0.0px;">ometimes a Support Desk inquiry may lead to the need for <a href="http://support.forgetcomputers.com/forums/26416/entries/29755" target="_blank" title="Forget Computers, What is Additional Work?">Additional Work</a>. However, you will be notified and given the opportunity to approve any <a href="http://support.forgetcomputers.com/forums/26416/entries/29755" target="_blank" title="Forget Computers, What is Additional Work?">Additional Work</a> before additional fees are incurred. We don’t like surprise invoices and we suspect you don’t either.</span></p>
<p style="margin: 0.0px 0.0px 6.0px 0.0px; line-height: 16.0px; font: 12.0px Arial; color: #333333;"><span style="letter-spacing: 0.0px;">It’s difficult to anticipate all scenarios, but below is a sample list of reasons to contact our Support Desk:</span></p>
<ul>
<li>Pre-sales consultation (call us before you buy!)</li>
<li>New hire will arrive in 2 weeks (not yesterday :-)</li>
<li>Internet, web or email issues</li>
<li>Networking, workflow or file issues</li>
<li>Server problems or questions</li>
<li>Software and hardware problems or questions</li>
<li>Warranty questions</li>
<li>Scheduling and billing questions</li>
<li>Considering a software upgrade</li>
</ul>
<p><span style="font-family: Verdana; color: #000000; font-size: small;"><span style="font-size: 11px; line-height: normal;"><span style="font-family: Arial; color: #333333; font-size: small;"><span style="font-size: 12px; line-height: 16px;"><span style="line-height: normal;">If you're a <a href="http://www.forgetcomputers.com/support.php" target="_blank" title="Forget Computers Pro Support Packages">Pro Support</a> client then do NOT call Adobe, Quark, Microsoft, Extensis, Apple, Cisco, GoDaddy, your ISP or any other vendor. Requesting help from these companies will often waste a lot of time and their assistance may make things worse. Simply call us. <span style="line-height: 16px;">Below are a few tips for using our Support Desk:</span></span></span></span></span></span></p>
<div style="padding: 0px; margin: 0px;"><span style="line-height: 16px; padding: 0px; margin: 0px;"></span></div>
<div><span style="line-height: 16px;"><ol style="padding-top: 5px; padding-right: 0px; padding-bottom: 5px; padding-left: 36px; margin: 0px;">
<li style="margin-top: 2px; margin-right: 0px; margin-bottom: 5px; margin-left: 0px; list-style-type: decimal; list-style-position: initial; list-style-image: initial; padding: 0px;"><span class="highlight" style="background-color: #e1fbc1;"><span style="font-weight: normal;">It’s ALWAYS FREE to contact our Support Desk.</span></span> When in doubt, contact us.</li>
<li style="margin-top: 2px; margin-right: 0px; margin-bottom: 5px; margin-left: 0px; list-style-type: decimal; list-style-position: initial; list-style-image: initial; padding: 0px;">Phone calls take priority over email and online tickets. If it’s urgent, call us.</li>
<li style="margin-top: 2px; margin-right: 0px; margin-bottom: 5px; margin-left: 0px; list-style-type: decimal; list-style-position: initial; list-style-image: initial; padding: 0px;"><span style="line-height: normal;">There are <em>never</em> any dumb questions.</span></li>
<li style="margin-top: 2px; margin-right: 0px; margin-bottom: 5px; margin-left: 0px; list-style-type: decimal; list-style-position: initial; list-style-image: initial; padding: 0px;"><span style="line-height: normal;">Restart your Mac (but NOT your server) before calling.</span></li>
</ol>
<p> </p>
</span></div>
<p> </p>
<p> </p>
2009-04-07T17:04:09-05:00
26416
533
30752
false
false
false
true
0
Ben Greiner
20151
When should I contact the Support Desk?
2009-10-29T10:28:50-05:00