<p><span style="font-size: 14px; line-height: 19px;">We’ve partnered with a Windows support company to proactively manage Windows computers (both real and virtual – running in Parallels or Fusion). This does <span class="caps">NOT</span> mean we are turning our attention to Windows support. We will remain dedicated and focused on the Mac OS. We have developed this solution for our Mac-based clients who also have a few Windows machines.</span></p>
<p style="margin-top: 3px; margin-right: 0px; margin-bottom: 10px; margin-left: 0px; font-size: 14px; line-height: 1.4em; padding: 0px;">This solution will reduce Windows troubleshooting and downtime. If you rely on Windows to do your job then we recommend using this solution. If you only use Windows for occasional testing, then you don’t need it. </p>
<p style="margin-top: 3px; margin-right: 0px; margin-bottom: 10px; margin-left: 0px; font-size: 14px; line-height: 1.4em; padding: 0px;">As with our Mac support, if a Windows machine is managed, then we will do our best to provide help desk support at no additional charge. However, additional onsite support may be required. If billable support is required you will be notified and <a href="http://support.forgetcomputers.com/forums/11674/entries/29755" target="_blank" title="What is Additional Work?">Additional Work</a> fees will apply. If a Windows machine is NOT managed, then all Windows issues will be billed at $160/hour for remote or onsite support. If you have a virtual machine (not Boot Camp) and only run Windows occasionally, then we can make a copy of your virtual machine for a one-time fee of $99 and restore it as-needed, free of charge.</p>
<p style="margin-top: 3px; margin-right: 0px; margin-bottom: 10px; margin-left: 0px; font-size: 14px; line-height: 1.4em; padding: 0px;"><span style="color: #000000; font-family: 'Lucida Grande', arial, sans-serif; font-size: 18px; line-height: normal; font-weight: bold;">Details</span></p>
<p style="margin-top: 3px; margin-right: 0px; margin-bottom: 10px; margin-left: 0px; font-size: 14px; line-height: 1.4em; padding: 0px;">The fee for <em>Managed Windows Support </em>is currently $30/mo per PC for a Silver package and $40/mo per PC for a Gold package. Details below:</p>
<p><span style="font-size: 14px; font-weight: bold; line-height: 19px;">Silver - $30/mo</span></p>
<p><span style="font-size: 14px; font-weight: bold; line-height: 19px;">
<p style="margin: 0.0px 0.0px 0.0px 0.0px; font: 10.1px Verdana;">
<ul>
<li>Unlimited Phone Support</li>
<li>Unlimited Remote Control Support</li>
<li>Unlimited Application Support</li>
<li>Asset/Inventory Management</li>
<li>Case/Issue Management for all 3<span style="font: 6.5px Verdana;">rd </span>Party vendors</li>
<li>License Management for software products</li>
<li>Desktop Optimization & Management</li>
<li>Spyware and Adware Removal</li>
<li>Antivirus Software Management & Update</li>
</ul>
<div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">
<p style="margin-top: 0px; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; color: #333333; line-height: 1.4em; clear: left; font-size: 1em; text-align: left;"> </p>
<p style="margin-top: 0px; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; color: #333333; line-height: 1.4em; clear: left; font-size: 1em; text-align: left;"><span style="font-size: 14px; font-weight: bold; line-height: 19px; padding: 0px; margin: 0px;">Gold - $40/mo</span></p>
<p style="margin-top: 0px; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; color: #333333; line-height: 1.4em; clear: left; font-size: 1em; text-align: left;"><em>Gold includes all the Silver services plus...</em></p>
<p style="margin-top: 0px; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; color: #333333; line-height: 1.4em; clear: left; font-size: 1em; text-align: left;"><span style="font-family: Verdana, Helvetica, sans-serif; font-size: 10px; line-height: normal;">
<ul style="padding-top: 5px; padding-right: 0px; padding-bottom: 5px; padding-left: 36px; margin: 0px;">
<li style="margin-top: 5px; margin-right: 11px; margin-bottom: 5px; margin-left: 0px; list-style-type: disc; list-style-position: initial; list-style-image: initial; color: #333333; padding: 0px;">VPN Client Management</li>
<li style="margin-top: 5px; margin-right: 11px; margin-bottom: 5px; margin-left: 0px; list-style-type: disc; list-style-position: initial; list-style-image: initial; color: #333333; padding: 0px;">Software Patch Management</li>
</ul>
</span></p>
<p style="margin-top: 0px; margin-right: 0px; margin-bottom: 6px; margin-left: 0px; padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 0px; color: #333333; line-height: 1.4em; clear: left; font-size: 1em; text-align: left;"></p>
</span></div>
</p>
</span></p>
<ul style="margin-top: 3px; margin-right: 0px; margin-bottom: 10px; margin-left: 0px; padding: 0px;">
</ul>
2009-01-08T11:46:34-06:00
os pro support windows
26416
1003
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false
false
false
true
0
Ben Greiner
20151
Managed Windows Support
2009-11-17T15:12:23-06:00